Shipping Policy

I. Delivery Service Area

Our delivery service covers the 48 contiguous United States. Currently, we do not offer delivery services to Alaska, Hawaii, Puerto Rico, and other overseas territories.

II. Order Processing Time

  1. All orders will be processed within 1 – 3 business days after receipt and confirmation of payment. Please note that this time does not include weekends and legal holidays.
  2. For customized or personalized clothing orders, the processing time may be extended to 5 – 7 business days. We will clearly indicate the estimated processing time of such items on the product page.

III. Delivery Methods and Timelines

  1. Standard Delivery:
    • We cooperate with well – known logistics partners such as USPS (United States Postal Service), UPS (United Parcel Service), and FedEx (Federal Express) to provide standard delivery services.
    • The estimated delivery time is 3 – 7 business days after the order is shipped, depending on your location.
    • Delivery fee: For orders with an amount less than $50, a $5 delivery fee will be charged. For orders with an amount of $50 or more, free standard delivery is offered.
  2. Expedited Delivery:
    • We offer an expedited delivery option with a 2 – 3 business day delivery time, which is achieved through the expedited services of UPS or FedEx.
    • Delivery fee: Regardless of the order amount, a $15 expedited delivery fee will be charged.
  3. Express Delivery:
    • If you need express delivery with the fastest delivery time of 1 – 2 business days, you can choose the express services of FedEx or UPS.
    • Delivery fee: Depending on the order weight and destination, the express delivery fee ranges from $25 – $50. The system will automatically calculate the express delivery fee based on your order information when you place an order.

IV. Delivery Tracking

  1. Once your order is shipped, we will send you a shipping notification containing the tracking number via the email address you provided when placing the order.
  2. You can track the delivery status of your order at any time by entering the tracking number on the official websites of USPS, UPS, or FedEx.

V. Delivery Address

  1. Please ensure that you provide an accurate delivery address when placing an order. We will not be responsible for failed or delayed deliveries caused by incorrect addresses. If re – delivery is required due to an incorrect address, the customer will be responsible for the additional delivery fees.
  2. For orders that require a signature, if the recipient is not at the delivery address, the delivery person may leave a notice informing the recipient how to collect the package. You can follow the instructions on the notice to pick up the package at the designated location or reschedule the delivery time.

VI. International Delivery

Currently, we only focus on delivery services within the United States and do not offer international delivery. If you are outside the United States, please do not place an order.

VII. Special Circumstances and Force Majeure

  1. In the event of extreme weather, natural disasters, strikes by logistics partners, or other force majeure factors that cause delivery delays or disruptions, we will make every effort to coordinate with our logistics partners to resume normal delivery as soon as possible. However, we will not be liable for any losses or delays caused by these force majeure factors.
  2. If your order is subject to a long – term delay due to force majeure factors, we will communicate with you via email or phone to provide the latest delivery information and solutions.

VIII. Order Changes

  1. If you need to change order information (such as delivery address, size, color, etc.), please contact us as soon as possible before the order is processed. You can send an email to sale@licxrweox.shop or call our customer service number 2024432927 to make a change request.
  2. Once the order has entered the processing stage, we will do our best to meet your change request, but we cannot guarantee that the change will be successful. If the order cannot be changed, we will ship the order according to the original order information.

IX. Lost or Damaged Packages

  1. If you receive a damaged or lost package, please contact us within 48 hours of receiving the package. You need to provide a detailed description of the package condition, photos, and the tracking number, etc.
  2. We will jointly investigate the matter with the logistics partner and provide you with a solution within 7 business days after receiving your feedback. If it is confirmed that the package was damaged or lost during transportation, we will either reship the item or provide a refund.

X. Policy Changes

We reserve the right to modify this shipping policy at any time. After the policy change, we will update it on the website in a timely manner and notify you. By placing an order after the policy change, you indicate your acceptance of the new shipping policy. If you have any questions, please feel free to contact our customer service team at sale@licxrweox.shop or by phone at 2024432927.